If your question is not here, email sales@nextolive.com and we will add it.
Olive Remote Desk is developed and supported by Next Olive Technologies, a software development company based in Lucknow, India. You can reach the team at sales@nextolive.com.
Every install gets 30 days with every feature unlocked, with no card and no account. After the trial Olive Remote Desk keeps working, but a session ends after two minutes and the next one can start an hour later. A subscription (₹200 a month per device + 18% GST) removes both limits.
Nothing is deleted and nothing is locked. Your Olive Remote Desk ID, address book and settings stay as they are. Sessions simply become time-limited: two minutes of connected time per hour. Subscribe from Settings → Licence and the limits lift immediately.
No. The trial is tracked per computer on our servers, not in a file on your machine, so reinstalling (or moving the app to another folder, or clearing its data) lands you back on the same countdown. If you genuinely need more time to evaluate, email sales@nextolive.com and we can extend it.
Request a key on the Buy a licence page. When it arrives, open Olive Remote Desk, go to Settings → Licence, paste the key and press Activate. The key covers a set number of computers; activating it on a new machine needs one of the old ones released first, which we do for you.
No. Olive Remote Desk connects peer-to-peer through NAT, and falls back to a TURN relay when a direct path is not possible. See how remote access works without port forwarding.
Sessions run over WebRTC, so screen, input, clipboard and files are encrypted between the two devices with DTLS-SRTP. The signaling server only helps the two devices find each other; it cannot read the session. When a TURN relay is used, it forwards the encrypted data without being able to read it.
Yes. The Windows, macOS, Linux and Android apps all use the same connection protocol, so any of them can connect to another. The Windows installer is available for direct download; other builds are provided on request.
The client keeps a heartbeat with the server and reconnects automatically when the network returns.
Yes - set an unattended password under Settings → Access, then under Settings → General enable Keep running in the tray and start at sign-in. Connections that supply the password are approved automatically.
Uninstall it like any other app (Settings -> Apps on Windows). If the optional secure-desktop service was installed, remove it with its uninstall script as administrator.
