Olive Remote Desk Documentation

Getting started

• Install Olive Remote Desk on both machines.
• Find your 9-digit ID on This Desk.
• Enter the other ID under Remote Desk and press Connect.
• The remote user accepts the request - the session opens.

Unattended access

• Open Settings → Access and set an unattended password.
• Under Settings → General, enable Keep running in the tray and Start Olive Remote Desk when you sign in to Windows.
• Connect any time using the ID plus that password — the request is approved automatically.
• Only a salted hash of the password is stored on the computer.

Full unattended access guide →

File transfer

During a session, use the file button in the session toolbar and choose a file to send. Transfers use the same encrypted connection as the screen stream.

Troubleshooting

• Stuck on "Registering..." - the app cannot reach the signaling server; check your internet connection and firewall.
• Connect never completes - both sides are behind strict NAT and no relay is reachable; check that your firewall allows outgoing UDP and TCP traffic.
• Black screen - the remote machine is on a secure desktop (UAC prompt); install the optional secure-desktop service.
• Session ends after two minutes - the 30-day trial is over; subscribe under Settings → Licence.

Silent install

RemoteDesk-Setup.exe /S            # install without prompts

Useful for deploying to many Windows PCs with your usual software-distribution tool.

Licence & trial

• Every install includes 30 days with no limits.
• After that, a session ends after two minutes and the next can start an hour later.
• Enter your key under Settings → Licence and press Activate - the limits lift at once.
• The badge in the title bar always shows your current status.
• Changing computer? Email sales@nextolive.com with the Device ID from Settings → Licence and we release the old device from your key.

Need help?

Email sales@nextolive.com with your 9-digit ID, your operating system and what you see on screen.